Industries
Real estate
The profitability of a property portfolio rests as much on running costs as on rents. Yet running costs are usually observed after the fact, rarely managed.
Stakes
What weighs on the trade
- Tracking leases, due dates and rent reviews
- Collection of rent and service charges
- Operating cost of the buildings
- Responsiveness to occupants' requests
Critical operations
What must not stop
- Management of units and leases
- Rent demands and collection
- Apportionment and reconciliation of service charges
- Maintenance and works
- Relationship with occupants
Why digitalise
What technology changes here
Issuing rent demands and reconciling service charges are repetitive, high-volume tasks with a high risk of error. They are the first to automate.
What can be automated
- Automatic periodic rent demands
- Graduated reminders on arrears
- Apportionment of charges according to defined keys
- Alerts on lease expiry and rent reviews
- Assignment of maintenance requests
Capabilities
What we put in place
Software
- Lettings and lease management
- Rent demands and collection tracking
- Occupant portal for requests and documents
- Tracking of works and maintenance
- Portfolio yield dashboards
Data
- Occupancy and vacancy rates
- Collection rate and ageing of arrears
- Operating costs per square metre
- Maintenance cost per building
IoT
- Sub-metering of electricity and water by unit or by floor
- Regulation of heating and air conditioning
- Access control and entry logging
- Water-leak detection with immediate alerts
- Condition tracking of lifts and shared equipment
Artificial intelligence
- An assistant answering occupants' questions
- Detection of consumption anomalies by unit
- Prioritisation of maintenance requests
Integrations
- Payment operators for rent
- Accounting software
- Maintenance contractors
Security
- Protection of tenants' personal data
- Separation between managers and portfolios
- Traceability of collections and reconciliations
- Logged physical access control
Our approach
A typical path in this sector
Loading the portfolio
Import of units, leases and due dates from the existing files.
Rent demands
Automation of rent demands and collection tracking.
Occupant portal
Requests, documents and tracking of works.
Service charges
Sub-metering and consumption management where the cost is significant.
Related services
The services we bring in
Solutions
Related solutions
Africa Tech Services
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