Industries
Hospitality
A hotel lives on its occupancy rate. Overbooking and a room sold but not ready are the two most expensive mistakes, and the system can prevent both.
Stakes
What weighs on the trade
- Synchronising availability across channels
- Coordination between reception and housekeeping
- Billing of extras and services
- Energy cost per room
Critical operations
What must not stop
- Booking and room allocation
- Check-in and check-out
- Housekeeping and turnaround
- Billing and payment
- Room maintenance
Why digitalise
What technology changes here
When reception, housekeeping and maintenance share the same live status for every room, a vacated room becomes sellable within the hour instead of the next day.
What can be automated
- Availability updated across all channels
- Room allocation according to rules
- Housekeeping tasks planned by floor
- Automatic billing of services consumed
- Booking confirmation and reminders
Capabilities
What we put in place
Software
- Booking engine and availability management
- Reception and stay management
- Mobile application for housekeeping
- Billing and till
- Room maintenance tracking
Data
- Occupancy rate and revenue per available room
- Average turnaround time
- Breakdown of bookings by channel
- Energy consumption per occupied room
IoT
- Electricity and water consumption tracking by floor
- Air conditioning regulated by occupancy
- Badge access control and entry log
- Leak detection with immediate alerts
Artificial intelligence
- Booking assistant that answers guests' questions
- Occupancy forecasting from history and seasonality
Integrations
- Online booking platforms
- Payment operators
- Accounting software
Security
- Protection of guests' personal data
- Separate rights for reception, housekeeping and management
- Traceability of room openings
- No card data retained
Our approach
A typical path in this sector
Room status
Putting in place a status shared between reception, housekeeping and maintenance.
Booking
Booking engine and channel synchronisation.
Billing
Services and extras attached to the stay, billing automated.
Energy
Instrumenting consumption where it is a significant cost.
Related services
The services we bring in
Solutions
Related solutions
Africa Tech Services
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