Industries
Retail and e-commerce
The problem in retail is almost never the storefront: it is the consistency between what the site says is available and what is actually on the shelf or in the warehouse.
Stakes
What weighs on the trade
- Gaps between theoretical and actual stock
- Stock-outs and overstock at the same time
- Reconciliation of takings across channels
- Cost and reliability of delivery
Critical operations
What must not stop
- Management of product references and prices
- Goods receipt and stock movements
- Order taking and picking
- Payment collection and reconciliation
- Returns and refunds
Why digitalise
What technology changes here
Stock shared between the point of sale and the online channel stops the same item being sold twice. It is the most immediate gain, and the most visible to the customer.
What can be automated
- Stock updated on every sale, whatever the channel
- Replenishment threshold alerts
- Reconciliation of takings by payment operator
- Production of picking notes and labels
- Abandoned-basket reminders
Capabilities
What we put in place
Software
- Online shop and catalogue
- Point of sale connected to the same stock
- Multi-warehouse stock management
- Order picking and dispatch
- Supplier portal and purchasing management
Data
- Turnover by reference and by location
- Real margin per product after discounts and fees
- Stock-out and overstock rates
- Average basket and conversion rate by channel
IoT
- Barcode and QR code scanning in the warehouse
- Temperature tracking for sensitive products
- Footfall counting at the point of sale
Artificial intelligence
- Customer assistant for availability and order tracking
- Replenishment forecasting from history
- Detection of price or margin anomalies
Integrations
- Mobile and card payment operators
- Carriers and delivery services
- Accounting software
Security
- No card data stored: redirection to the payment provider
- Signature verification and idempotency on payment callbacks
- Separate rights for sale, discount and cancellation
- A log of stock movements and adjustments
Our approach
A typical path in this sector
Baseline stock count
Bringing actual stock up to date before go-live, otherwise the system inherits the discrepancies.
Unified stock
A single record fed by every sales channel.
Orders and dispatch
Picking, dispatch and customer tracking put in place.
Management
Dashboards for turnover, margin and stock-outs.
Related services
The services we bring in
Solutions
Related solutions
Africa Tech Services
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