Solutions
Delivery and order management
Ordering, preparation, assignment and delivery tracked end to end, with a courier app that works offline.
- Maturity
- Built and deployed
The problem addressed
What this base solves
Delivery tracking almost always fails at the same point: in the field, when the courier loses the network. The information is then reconstructed from memory at the end of the day, and disputes become impossible to settle.
Maturity
Users
Who uses it, and for what
Customer
Ordering, status tracking and receipt.
Merchant or restaurant
Receiving orders, preparation, availability.
Dispatch
Assigning runs, live tracking, incident handling.
Courier
Assigned runs, route, proof of delivery, cash collection.
Management
Lead times, success rate and profitability by zone.
Modules
What the platform covers
- Catalogue and order taking
- Basket and confirmation
- Dispatch console and assignment
- Mobile courier application with offline mode
- Order tracking on the customer side
- Timestamped proof of delivery
- Zone and pricing management
- Cash on delivery and reconciliation
- Operations dashboards
Benefits
What changed
- No information is lost when the network is unavailable
- Timestamped proof of delivery in the event of a dispute
- Runs assigned by zone and by real availability
- Automatic reconciliation of the couriers' cash collections
Implementation
What adapts, what integrates, what gets deployed
Customisation
- Delivery zones and pricing grid
- Rules for assigning runs
- Proof-of-delivery fields (signature, photo, code)
- Accepted payment methods
- Commissions and courier remuneration rules
Integrations
- Mobile payment operators
- Mapping and route calculation
- Merchants' point-of-sale systems
Security
- A courier sees only the runs assigned to them
- Customer contact details masked after delivery
- Timestamped, geolocated and tamper-evident proof
- Traceability of cash collected and of cash handovers
Deployment
- Hosting managed by us
- Hosting on your own infrastructure
- Mobile applications published on your own developer accounts
Maintenance
Corrective and evolutive maintenance, mobile application updates in line with app-store requirements, and monitoring of service availability.
Industries covered
The industries covered
Africa Tech Services
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