Industries
Delivery
The customer is not asking exactly where the courier is: they want to know whether their order is coming, and when. Tracking has to stay reliable when the courier's phone loses signal.
Stakes
What weighs on the trade
- Assigning runs and optimising rounds
- Proof of delivery in the event of a dispute
- Unstable connectivity in the field
- Tracking cash-on-delivery payments
Critical operations
What must not stop
- Receiving and assigning the order
- Collection by the courier
- Tracking the run
- Handover and proof of delivery
- Cash collection and handover
Why digitalise
What technology changes here
A courier application that works offline, saves locally and synchronises on reconnection removes the main cause of lost information in the field.
What can be automated
- Automatic assignment by zone and availability
- Customer notification at the key stages
- Grouping of runs by area
- Calculation of courier commissions
- Reconciliation of cash collected on delivery
Capabilities
What we put in place
Software
- Mobile courier application with offline mode
- Dispatch and tracking console
- Customer tracking through a public link
- Zone and pricing management
- Reconciliation of takings
Data
- Average time by zone and time of day
- First-attempt delivery rate
- Cost per run and profitability by zone
- Reasons for failed delivery
IoT
- Geolocation of vehicles and couriers
- Temperature tracking for chilled deliveries
- Fuel consumption tracking
Artificial intelligence
- Delivery time estimated from real history
- Customer assistant for order tracking
- Suggested sequencing of rounds
Integrations
- Ordering platforms and merchants
- Mobile payment operators
- Mapping and route calculation
Security
- Timestamped and geolocated proof of delivery
- Courier access limited to the runs assigned to them
- Protection of customers' contact details
- Traceability of cash collected
Our approach
A typical path in this sector
In the field
We ride along with couriers to measure the real network and usage constraints.
Courier application
Offline mode, synchronisation and proof of delivery.
Dispatch
An assignment console and tracking of runs in progress.
Management
Indicators for time, success rate and profitability by zone.
Related services
The services we bring in
Solutions
Related solutions
Africa Tech Services
A project in the Delivery sector?
A first thirty-minute conversation, with no commitment. We will tell you plainly whether we are the right partner — and if not, we will point you elsewhere.