Quality & support
Delivering is not finishing
Software lives for several years. Its quality shows less on go-live day than at the third change of team.
The problems we address
What brings you here
Users work around the tool
A confusing interface, too many steps, vocabulary far from the trade. The spreadsheet comes back through the window.
Every fix breaks something else
Without automated tests there is no safety net against regressions. Fear of change sets in.
Support carries no commitment
A blocking incident and a feature request get the same urgency — that is, none.
The knowledge is in one person's head
No documentation. The departure of a developer or a key user costs months.
Deliverables
What you receive
- Interface and user-experience design
- Interactive prototyping before development
- Functional tests and acceptance scenarios
- Automated tests on the critical rules
- Quality assurance and code review
- Corrective and evolutive maintenance contracts
- Support with response-time commitments by severity level
- Training for users and administrators
- Operations and handover documentation
- A dedicated technical team on a fixed-term commitment
Benefits
What it concretely changes
Genuine adoption
Journeys are tested with end users before development, while fixing them is still cheap.
Changes without fear
Automated tests catch regressions before your users do.
Deadlines met and verifiable
Severity defined, response time attached, history available.
Independence handed over
Your teams can administer, diagnose and perform the routine actions without us.
Features
What we can do in this area
- User workshops and usability testing
- A reusable interface component system
- Accessibility checks against WCAG criteria
- Unit, integration and end-to-end tests
- A permanent acceptance environment
- Tracking of requests and incidents in a single channel
- Application monitoring and proactive alerts
- Training sessions by role, on site or remotely
- Versioned and maintained documentation
Our approach
How we go about it
Understand the use
Observing users in their real context, not in a meeting room.
Prototype
Clickable mock-ups tested before development starts.
Automate the checks
The critical business rules are covered by tests run on every change.
Train
Short sessions by role, on real data, with written support material.
Accompany
A stronger presence in the first weeks, then regular support with commitments.
Architecture
How it is built
Quality is organised: a shared component system, a test suite run automatically, and living documentation that travels with the code.
Design system
Components, states and usage rules shared across all the applications.
Tests
Unit tests on the domain, integration tests on the APIs, end-to-end tests on the critical journeys.
Continuous integration
Lint, tests and build run on every change, before any merge.
Acceptance
A permanent environment fed with representative, anonymised data.
Support
A single channel, categorisation by severity, history and response-time indicators.
Technologies
Relevant technologies
- Figma
- TypeScript
- Vitest
- Jest
- Playwright
- ESLint
- Postman
- GitHub Actions
- Sentry
- WCAG 2.2
Industries covered
The industries where we apply it
Frequently asked questions
Frequently asked questions
Quality, support and training
What response times do you commit to?
Do you train on our real data?
What does corrective maintenance cover?
Can you work on software you did not build?
Africa Tech Services
A project around “Quality & support”?
A first thirty-minute conversation, with no commitment. We will tell you plainly whether we are the right partner — and if not, we will point you elsewhere.