Industries
Public administration
An administration handles requests, processes case files and issues documents. Successful digitalisation is not putting a PDF form online: it is a case that moves forward and whose status the citizen can see.
Stakes
What weighs on the trade
- Volume of paper files and processing times
- Citizens travelling for simple procedures
- Traceability and accountability of decisions
- Continuity of service despite power and network outages
Critical operations
What must not stop
- Submission and registration of requests
- Processing and approval workflow
- Issuing official documents
- Collection of fees and taxes
- Archiving and consultation
Why digitalise
What technology changes here
The main gain is not online data entry but the removal of back-and-forth: an incomplete file is detected at submission, not three weeks later at the counter.
What can be automated
- Completeness checks at submission
- Automatic routing to the right processing department
- Reminders on files waiting for a document
- Generation of instruments and documents from the file
- Notification to the citizen at each change of status
Capabilities
What we put in place
Software
- Online procedures portal with case tracking
- Processing back office with approval workflows
- Register of instruments and electronic archiving
- Management of revenue and fees
- Dashboard for monitoring processing times
Data
- Average processing time by case type and by department
- Volume of requests by period and by area
- Rate of incomplete files and reasons for rejection
- Revenue tracking
IoT
- Technical monitoring of buildings and power supply
- Access control to archive rooms
- Equipment condition tracking and failure alerts
Artificial intelligence
- An assistant that directs the citizen to the right procedure
- Extraction of information from the documents submitted
- Help drafting standard replies
Integrations
- Existing identity and registry systems
- Payment operators for fees
- SMS messaging for notifications to citizens
Security
- Full traceability of decisions and of who made them
- Separation of duties between processing, approval and issuance
- Evidential retention of the documents issued
- Protection of citizens' personal data
Our approach
A typical path in this sector
Choosing a pilot procedure
A high-volume procedure with low legal complexity, to obtain a visible result quickly.
Modelling the workflow
Case statuses, roles, deadlines and required documents formalised with the case officers.
Go-live
Opening the portal and the back office, with the counter kept open for a period.
Extension
Subsequent procedures reuse the same case and approval foundation.
Related services
The services we bring in
Africa Tech Services
A project in the Public administration sector?
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