Industries
Telecommunications
An operator runs a fleet of scattered technical sites, often powered by a generator. Availability depends directly on the quality of monitoring and on how fast a team can get there.
Stakes
What weighs on the trade
- Availability of technical sites
- Cost of fuel and of site visits
- Volume of calls to customer service
- Quality of service that can be measured
Critical operations
What must not stop
- Monitoring of sites and equipment
- Maintenance visits
- Subscriber management and billing
- Complaint handling
- Quality-of-service reporting
Why digitalise
What technology changes here
A site whose fuel level and generator status are known in real time avoids both running dry and a pointless call-out. The saving can be put in figures directly.
What can be automated
- Alerts on fuel level and power faults
- Automatic creation of jobs from alarms
- Optimisation of refuelling rounds
- Subscriber billing and reminders
- Routing of complaints
Capabilities
What we put in place
Software
- Monitoring of the technical site fleet
- CMMS and field work management
- Subscriber management and billing
- Customer portal and application
- Availability dashboards
Data
- Availability rate by site and by area
- Fuel consumption per site
- Average response time
- Volume and reasons for complaints
IoT
- Fuel level measurement in tanks
- Monitoring of generators and rectifiers
- Temperature tracking of shelters and air conditioning
- Intrusion and door-opening detection
- Alerts on mains failure and switchover to the generator
Artificial intelligence
- First-line customer assistant
- Forecasting of refuelling needs
- Detection of anomalies that signal an approaching failure
Integrations
- Existing network monitoring systems
- Billing platforms
- Mobile payment operators
Security
- A unique identity per monitoring unit
- Restricted access to site location data
- Logging of commands sent to equipment
- Separation between technical monitoring and commercial systems
Our approach
A typical path in this sector
Critical sites
Identifying the sites whose downtime costs the most.
Monitoring
Instrumenting fuel, power supply and air conditioning.
Field work
Automatic creation of work orders from alarms, and tracking of response times.
Optimisation
Refuelling rounds planned on real consumption.
Related services
The services we bring in
Africa Tech Services
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