Industries
Banking
The core banking system changes slowly, and rightly so. Modernisation comes through interface and integration layers that expose it cleanly, not through rewriting it.
Stakes
What weighs on the trade
- Digital channels that customers now expect
- Branch workload from routine transactions
- Regulatory and retention constraints
- Coexistence with legacy systems
Critical operations
What must not stop
- Account opening and know-your-customer checks
- Everyday transactions and transfers
- Processing of credit applications
- Complaint handling
- Regulatory reporting
Why digitalise
What technology changes here
Every routine transaction moved from the counter to a self-service channel gives advisers time back for higher-value work. That requires the channel to be reliable and the customer to trust it.
What can be automated
- Assembly and completeness checking of account-opening files
- Pre-assessment of credit applications against defined rules
- Production and sending of statements and certificates
- Routing and tracking of complaints
- Alerts on unusual transactions
Capabilities
What we put in place
Software
- Customer portals and mobile applications
- Case-processing back office
- Complaint management with response-time commitments
- An integration layer exposing the core system through APIs
- Activity dashboards by branch
Data
- Volumes and times by transaction type
- Digital adoption rate by channel
- Complaint tracking and handling times
- Portfolio analysis by segment
IoT
- Technical monitoring of branches (power, air conditioning, access)
- Availability monitoring of ATMs
Artificial intelligence
- First-line assistant for common questions
- Extraction of information from documents in application files
- Detection of atypical transactions
Integrations
- Core banking system through a dedicated API layer
- Mobile payment operators
- Interbank messaging systems
Security
- Strong authentication on customer channels
- Strict separation between the exposure layer and the core banking system
- Exhaustive logging and regulatory retention
- An independent security review before anything goes live
Our approach
A typical path in this sector
Mapping the information system
Identifying the core system's existing interfaces and what can safely be exposed.
Integration layer
A dedicated, documented and versioned API isolating the channels from the core system.
Pilot channel
One high-volume customer journey, put into service with limits raised gradually.
Audit and scale-up
A security review, then extension to the other journeys.
Related services
The services we bring in
Africa Tech Services
A project in the Banking sector?
A first thirty-minute conversation, with no commitment. We will tell you plainly whether we are the right partner — and if not, we will point you elsewhere.