Industries
Insurance
In insurance, the time taken to settle a claim is the main driver of satisfaction. It depends above all on how complete the file is at the moment it is submitted.
Stakes
What weighs on the trade
- Claim settlement times
- Completeness of supporting documents
- Tracking of due dates and unpaid premiums
- Detection of inconsistent declarations
Critical operations
What must not stop
- Underwriting and policy issuance
- Premium collection and due-date tracking
- Claim notification and processing
- Loss adjustment and settlement
- Renewal and cancellation
Why digitalise
What technology changes here
A claim submitted online with completeness checks and timestamped photographs starts processing immediately, instead of waiting for a branch visit and missing documents.
What can be automated
- Completeness checks at notification
- Automatic reminders for missing documents
- Premium schedules and arrears reminders
- Generation of policies and endorsements
- Assignment of files to handlers according to rules
Capabilities
What we put in place
Software
- Underwriting portal and policyholder area
- Claim notification application with attachments
- Back office for policy and claim management
- Tracking of loss adjustment and settlement
- Dashboards for handling times and loss ratios
Data
- Average settlement time by claim type
- Loss ratio by product, area and period
- Arrears and cancellation rates
- Reasons for rejection and dispute
IoT
- Fleet tracking for commercial motor policies
- Water-leak or intrusion sensors as prevention
Artificial intelligence
- Automatic extraction of information from submitted documents
- Detection of inconsistent declarations
- An assistant answering policyholders' questions
Integrations
- Payment operators for premiums
- Networks of approved adjusters and repairers
- Accounting systems
Security
- Protection of personal and, where relevant, health data
- Traceability of acceptance and rejection decisions
- Access control by portfolio and by handler
- Retention of documents with verifiable integrity
Our approach
A typical path in this sector
Analysis of handling times
Measuring real processing time and identifying the causes of waiting.
Guided notification
A notification journey with completeness checks and document upload.
Back office
Assignment, processing follow-up and management of handling times.
Extension
Online underwriting and a policyholder area once claims handling has stabilised.
Related services
The services we bring in
Africa Tech Services
A project in the Insurance sector?
A first thirty-minute conversation, with no commitment. We will tell you plainly whether we are the right partner — and if not, we will point you elsewhere.